Refund & Returns Policy

Refund Policy – Noosa Label

1. Overview

At Noosa Label, customer satisfaction is important to us.
If you experience an issue with your order, you can request a refund within 30 days of receiving your item.
We do not require physical returns — refunds are processed digitally to your original payment method.

2. Eligibility

Refunds are available in the following cases:

  • The product arrives damaged, faulty, or not as described.

  • The issue is reported within 30 days of delivery.

We do not offer refunds for:

  • Change of mind or personal preference

  • Size or fit issues

  • Colour variations due to display differences

Since our collections are continuously discounted, we encourage customers to check all product descriptions, sizing details, and images carefully before purchasing.

3. How to Request a Refund

To request a refund, please contact our support team with your order number and a short description of the issue:

Email: info@noosalabel.com
Phone: +61 2 9188 9410

If your claim is approved, the refund will be processed to your original payment method within 7 business days.
You will receive an email confirmation once the refund has been issued.

4. Non-Refundable Items

The following items are generally not eligible for a refund, unless they are faulty, damaged, or not as described:

  • Gift cards

  • Discounted or promotional items (unless defective)

  • Orders reported after the 30-day period

Under the Australian Consumer Law, customers are entitled to a refund if a product is faulty, unsafe, or does not match its description — regardless of sale status.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at support@noosalabel.com.
Include photos of the product and your order number for faster processing.
We will review your claim and, once confirmed, issue a full refund without requiring a return.

6. Processing Time

Approved refunds will be issued within 7 business days.
Please note that processing times may vary depending on your payment provider or bank.
No handling or restocking fees apply.

7. No Returns or Exchanges

We do not accept returns or exchanges.
All refunds are processed directly to your original payment method — no items need to be shipped back to us.

8. Changes to this Policy

We may update this Refund Policy from time to time to comply with legal requirements or improve customer clarity.
Any significant updates will be posted on this page with the effective date clearly indicated.

9. Contact

Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (AEST)
Email: support@noosalabel.com
Phone: +61 2 9188 9410

Business Information:
DUMAREY GROUP LIMITED
677 King’s Road, Quarry Bay
Hong Kong Island, Hong Kong SAR China