Payment Policy

Payment Policy – Noosa Label

1. Accepted Payment Methods

We accept the following secure payment methods for all purchases made on www.noosalabel.com:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

All payments are processed in Australian Dollars (AUD).
If your bank account is in another currency, conversion fees may apply as determined by your payment provider.

2. Payment Security

Our website is powered by Shopify, a trusted e-commerce platform that complies with the PCI DSS (Payment Card Industry Data Security Standard).
All payment transactions are encrypted through SSL (Secure Socket Layer) technology to ensure your financial data is fully protected.

Your credit card details are never stored on our servers. Payment information is handled exclusively by our certified payment processors.

3. Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation email containing your order details.
If you do not receive confirmation within 24 hours, please contact our support team at support@noosalabel.com.

4. Payment Verification

To protect against fraudulent transactions, Noosa Label reserves the right to request additional verification or identification before processing certain orders.
Orders that cannot be verified may be cancelled and refunded.

5. Taxes and Duties

All product prices on our website are displayed in AUD, inclusive of applicable taxes where required by law.
For international orders, import duties or customs charges may apply depending on your local regulations. These charges are the responsibility of the buyer.

6. Refunds and Disputes

Refunds are processed in accordance with our Refund Policy.
If a payment dispute or chargeback is filed, we will cooperate with the payment provider to resolve the matter promptly.
Refunds are always issued to the original payment method used at checkout.

7. Contact

For any questions regarding payments, please contact our support team:
Email: support@noosalabel.com
Phone: +61 2 9188 9410
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (AEST)

8. Company Information

Noosa Label is operated by:
DUMAREY GROUP LIMITED
677 King’s Road, Quarry Bay
Hong Kong Island, Hong Kong SAR China